Terms of service.

Local Vouchers is operated by Hospitech Solutions Ltd (CRO 817101), 14 Cronan’s Well Grove, Swords, Co. Dublin, Ireland.

The venue is the seller. When you buy a voucher, your contract is with the venue, not with us. We provide the platform, take the payment on the venue’s behalf as their agent, and issue the voucher. The money is paid into the venue’s own account and they are the merchant of record.

This means the venue is responsible for honouring what you bought — running the event, or accepting the voucher. We are responsible for the platform working.

The price of the voucher is set by the venue and goes to the venue. We add a service fee on top, shown clearly before you pay, which is what we charge for running the service.

That fee is not refundable other than where an event is cancelled. See the refund policy, which forms part of these terms.

A voucher is redeemable only at the venue named on it, for its face value, until the expiry date shown. It cannot be exchanged for cash.

Vouchers spend down: if you spend less than the full value, the balance stays on the voucher for next time.

Treat the code like cash. Anyone presenting it can spend it, and we cannot reverse a redemption that has already happened.

The venue is the seller and holds the obligation. If a venue ceases trading, we will help you reach them and will support any claim you make, but Hospitech Solutions Ltd is not the guarantor of a venue’s vouchersand cannot honour them in the venue’s place.

Where you paid by card you may have rights against your card provider. Ask them about a chargeback.

You are the seller and the merchant of record. You are responsible for honouring everything sold, for the accuracy of what you publish, for holding any licence or insurance your events require, and for your own tax.

You authorise us to take payments as your agent and to deduct our fee. Refunds, chargebacks and disputes are settled from your account — we do not underwrite them.

We may suspend an account that misleads customers, sells events it cannot run, or generates a pattern of disputes. We would talk to you first unless customers were being harmed.

We work hard to keep the service running, but we do not promise it will be uninterrupted. We are not liable for indirect losses, and our total liability to you is limited to the fees we received on the transaction in question.

Nothing here limits liability that cannot lawfully be limited, including for death or personal injury caused by negligence, or for fraud.

These terms do not affect your rights under Irish consumer law. Where anything here conflicts with a right you have by law, the law wins.

These terms are governed by the law of Ireland and disputes fall to the Irish courts. If something has gone wrong, email hello@hospitech.ie first — most things are quicker to fix than to argue about.